Refund policy

At MyDentalMade, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the product must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all original contents and accessories

Proof of purchase may be required.

---

Hygiene Products

Due to hygiene and health protection reasons, we cannot accept returns of opened, used, or unsealed products.

This policy helps ensure the safety and hygiene of all customers.

Returns will only be accepted if the product is:

• Unused
• Unopened
• In resalable condition

---

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at:

support@mydentalmade.com

We will review the issue and arrange an appropriate solution, which may include a replacement, refund, or store credit.

---

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

---

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time.

---

Contact Information

Brandt Design Oy
Business ID: 3342939-9
Kaljaasikatu 19
10900 Hanko
Finland

📧 info@mydentalmade.com
📞 +358 40 5418633